This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Bengaluru

JobType: full-time

We are looking for a proactive and client-focused Account Manager to oversee post-sales client relationships, drive account growth, and enhance customer satisfaction (CSAT). In this role, you will be responsible for advertiser and campaign onboarding, client communication, and cross-functional coordination to ensure seamless execution. Your success will be measured by your ability to expand accounts, upsell services, and maintain strong, long-term client relationships that contribute to recurring revenue.

Key Responsibilities

Client Relationship Management & Communication

• Act as the primary post-sales contact, maintaining transparent and consistent communication with clients.
• Lead advertiser onboarding, ensuring campaign specifications, assets, and objectives are well-defined.
• Provide regular performance insights, reports, and strategic recommendations to optimize campaign success and enhance client satisfaction.

Account Growth & Revenue Expansion

•  Identify and capitalize on growth opportunities by upselling additional products, services, and campaign enhancements.
• Analyze campaign performance and client objectives to propose new strategies, ad formats, and platforms that drive incremental revenue.
• Build and nurture long-term client partnerships, positioning the company as the preferred solution for their advertising needs.

Revenue Growth & Customer Satisfaction (CSAT)

•  Own revenue targets by ensuring continuous account expansion through upsells and additional campaigns.
• Monitor and maintain high customer satisfaction levels by delivering exceptional service, prompt issue resolution, and proactive support.
• Ensure client KPIs and campaign objectives are met or exceeded to drive retention and success.

Campaign Onboarding & Execution

• Work closely with internal teams (Ad Operations, Sales, and Tech) to ensure flawless campaign setup and execution.
• Support clients with campaign setup, A/B testing, and optimization, aligning execution with expectations.
• Provide consultative guidance to clients to refine and improve campaign strategies.

Troubleshooting & Problem Resolution

• Act as the first point of contact for client concerns or campaign-related technical issues.
• Work with internal teams to quickly resolve challenges and ensure ongoing client satisfaction.

Client Retention & Growth Strategy

• Develop and implement strategies to retain and expand client accounts, focusing on long-term partnerships and recurring revenue.
• Proactively gather client feedback to improve future campaigns and strengthen engagement.

Cross-Functional Collaboration

• Work closely with Sales and Ad Operations teams to ensure campaign alignment with client goals.
• Share client insights and feedback with the Product team to drive continuous improvements in offerings and services.

Requirements

•  Bachelor’s degree or equivalent experience.
•  2+ years of experience in account management, preferably in digital advertising, ad operations, or programmatic media.
• Proven track record in managing and growing client accounts, with a focus on upselling and retention.
• Familiarity with programmatic ad platforms or DSPs is a plus.
• Excellent communication, negotiation, and relationship management skills with a client-first mindset.
• Strong problem-solving, analytical, and strategic thinking abilities.
• Ability to consistently meet or exceed revenue and CSAT targets.