About Us

Gresham is a global fintech company specializing in innovative financial data and automation solutions. We provide cutting-edge technology to financial institutions, helping them streamline operations, improve compliance, and drive efficiency. As part of our continued growth, we are expanding our client success team to ensure a best-in-class renewal experience for our customers.

About the Role

We are seeking a Account Manager to manage and optimize the contract renewal process for our U.S. client base. This role is responsible for driving retention, maximizing contract value, and ensuring a seamless renewal experience. The ideal candidate will work cross-functionally with sales, finance, legal, and customer success to maintain strong customer relationships and execute renewal strategies.

Key Responsibilities:

•  Renewal Management: Own and drive the end-to-end renewal process, ensuring timely and accurate contract renewals.
•  Customer Retention: Proactively engage with customers to understand their needs, address concerns, and reinforce the value of our solutions.
•  Negotiation & Upsell: Identify opportunities to expand contracts, increase product adoption, and secure multi-year commitments.
•  Forecasting & Reporting: Maintain accurate renewal forecasts, track key metrics, and provide insights to leadership.
•  Cross-Functional Collaboration: Partner with sales, customer success, finance, and legal teams to manage contract negotiations and resolve customer challenges.
•  Process Optimization: Improve renewal workflows, standardize best practices, and enhance operational efficiency.
•  Customer Advocacy: Act as a trusted advisor, ensuring customer satisfaction and long-term retention.

Qualifications & Skills:

•  Experience: In account management, renewals, customer success, or a related role within a fintech, SaaS, or technology company.
•  Sales & Negotiation Skills: Proven ability to drive contract renewals, negotiate terms, and manage complex customer relationships.
•  CRM & Data Proficiency: Strong experience with Salesforce or similar CRM platforms, along with data analysis and reporting skills.
•  Customer-Centric Mindset: A proactive approach to addressing customer needs and enhancing satisfaction.
•  Detail-Oriented & Organized: Strong project management skills with the ability to manage multiple accounts and deadlines.
• Excellent Communication: Strong interpersonal and presentation skills to engage with customers and internal teams.

Why Join Us?

• Be part of a growing fintech company with a strong customer base.
• Play a key role in driving customer retention and revenue growth.
• Work with a collaborative and high-performing global team.

At Gresham, you'll find:

• A supportive, friendly, non-corporate culture where open communication thrives. 
• The freedom to experiment and innovate, with your ideas valued and heard. 
• A chance to work on meaningful projects that directly impact the financial world. 
• Hybrid work environment with flexible work schedules, with opportunity to work from our fantastic office in New York and from home
• Competitive salary and benefits package:
• 20 vacation days, 12 holidays, paid sick days and your birthday off (your 1st year, increases with longevity); carryover (5) days to next year
• Discretionary Company Bonus: based on individual and group performance
• Employer-sponsored Medical insurance (eligibility 1st day of hire)
• Company paid Life insurance (2x your annual salary)
• Optional Dental, Vision, and Disability coverage
• 401k plan and company match of 3% (eligibility 1st day of hire)
• Flexible Spending Account (FSA) (eligibility 1st day of hire)
• Employee Assistance Program (EAP)

Salary Range: $70,000 - 80,000

NOTE to Agencies: We work with selected recruitment agencies only. We do not accept speculative CVs.