1. Responsible for providing prompt and effective responses to customer inquiries regarding technical issues, including data entry, data package export/import, and aircraft configuration.
2. Analyze, troubleshoot, and resolve integrity issues resulting from inconsistent data transfers between different software systems and varying work methods.
3. Assist customer with data audits, serve as the primary point of contact for addressing audit findings with customers, and propose solutions as needed.
4. Maintain a clean and organized database of aircraft and component technical records in the maintenance system, ensuring traceability of component and aircraft histories while reporting any abnormalities identified.
5. Lead the troubleshooting and normalization of any irregularities found in maintenance records, ensuring a clean database and preventing interruptions during the implementation of new systems
6. Identify necessary approaches and organize activities related to system health, coordinating with various internal and external stakeholders to troubleshoot any errors identified.
7. Contribute to the development and updating of automation initiatives aimed at enhancing the efficiency of data migration and accommodating specific unique scenarios as required.
8. Ensure operational KPI are within healthy level.
9. Continuous improvement to share good practice, share lesson learnt, streamline work process and improve productivity

• Familiarity with Aircraft Maintenance software and excellent knowledge of Aircraft Component Turnaround gained through experience.
• Basic awareness of Aviation Supply Chain and Aircraft Maintenance operations.
•  Education: Diploma or Bachelor Degree in Engineering or IT or equivalent education.
•  Experience: Minimum 1 year (excluding OJT/internship) in Aviation Technical Record or Minimum 2 years (excluding OJT/internship) in Maintenance Planning.

1. Aircraft technical records background.
2. Record, Archive & Migration experience
3. Aircraft Maintenance operations experience.
4. Knowledge on regulatory, supply chain and logistics in aviation scope.
5. Mastering MRO ERP or MIS software for technical records.
6. Knowledge and experience of Aircraft Maintenance operations is required.
7. Strong analysis and troubleshooting skills.
8. Time management, multi-task and autonomous.
9. Advanced level of English.

Mandatory Requirement:

• Local citizen or foreigner with authorization to work in Malaysia, relocate/commute to work at Cyberjaya, Sepang areas