Role Summary

•  Responsibilities: In this role, you will deliver pro bono work using a broad range of technical expertise and knowledge across our service offerings with the opportunity to create materials for different audiences, often for patients, their carers or healthcare professionals
•  Salary: £39,000 per annum (please note that we have established salary bands that are determined by your level of educational attainment to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations)
•  Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training and more 
•  Role Type: Full time, permanent
•  Start Date: We are currently recruiting for start dates from July 2025 onwards, and you will be asked to state your availability on your application form. Whilst every effort will be made to consider your preferred start date, this may be subject to business need
•  Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role, or particular start dates, may close when suitable candidates are found
•  Location: This role is available in our Global Headquarters in Cambridge, as well as our London, Manchester and Bristol offices

About the Role

Our Pro Bono team offers a rare and special opportunity to engage in meaningful work that many other healthcare communications agencies don't provide - a dedicated team exclusively focused on delivering our services for free to charities and not-for-profit organisations. In 2024 alone, we contributed 2,554 days of support to a range of health-focused non-profit organisations. This work advances our mission in promoting health by collaborating with organisations who may not otherwise have access to the skills and expertise that we provide.

We offer our full range of services on a pro bono basis, working collaboratively across our service offerings and office locations to secure the right expertise to fulfil project briefs. By joining as an Analyst within our Pro Bono team, you will develop the appropriate skills and deliver projects that require a broad range of technical expertise and knowledge across our service offerings, including health economics, literature reviews, medical writing, peer-reviewed publications, medical education and design materials.

Whilst your “home” team will be Pro Bono, you will work across commercial and pro bono projects with colleagues in all our service areas. Being based in Pro Bono specifically will ensure that you become quickly integrated into part of a supportive team and feel fully immersed in all aspects of company life.

Key responsibilities will include:

• Creating materials for different audiences, often for patients, their carers or healthcare professionals
• Working on several projects in different disease areas at any one time
• Supporting commercial projects to gain relevant experience for your professional development
• Working in project teams alongside experienced colleagues
• Close collaboration with clients, including participating in teleconferences and face-to-face meetings with external stakeholders
• Supporting with a range of internal activities linked to the Pro Bono team. For example, preparing business development materials, identifying potential networking opportunities and monitoring our pro bono work

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home for up to half of the time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home for 1 day per week.

Why Join Our Pro Bono Team?

• Dedicated Pro Bono Focus: Few agencies can match our commitment to pro bono work, so joining us is a unique opportunity to specialise in working with not-for-profit organisations operating in the healthcare space
• Variety of Projects: Engage in a wide range of project types including creating patient information and education materials and helping organisations to build their evidence base. In 2024, we worked on pro bono projects on topics including global health, rare diseases, mental health, women’s health and oncology and more. Project examples can be found on our website via https://www.costellomedical.com/force-for-good/pro-bono-portfolio/ 
• Diverse Non-Profit Engagement: Collaborate with different organisations to drive positive change across numerous disease areas and patient communities. In 2024 alone, we supported 62 non-profits across 83 different projects
• The Chance to Give Back Everyday: Embody our commitment to being a force for good by using your scientific expertise to drive impactful change for those who need it most

Don’t just take it from us. Here is what colleagues in the Pro Bono team have to say about working on pro bono projects:

• Lucy-Paige: "Contributing to remarkable organisations enhances my skills and is truly fulfilling."
• Melanie: "Working on a broad spectrum of projects is incredibly rewarding."
• Emma: "Our dynamic and collaborative environment makes the work fascinating and fulfilling."

A Day in the Life of an Analyst

To learn more about a typical day for a Pro Bono Analyst at Costello Medical, please click here: https://www.costellomedical.com/careers/working-at-costello-medical/day-in-the-life-pro-bono-analyst/

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read firsthand accounts from our colleagues about their time with the company: https://www.costellomedical.com/careers/working-at-costello-medical/ 

About Costello Medical 

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. We have been listed on the Top 100 Best Companies to Work For list since 2017, as well as receiving B Corporation Accreditation in 2022. Please click here to learn more about us, our work and our mission: https://www.costellomedical.com/

 About You

In addition to the specific scientific skills and experience you need to succeed in your role, we have developed a framework that details the key skills, approaches and mindsets that are essential for all Analysts and Medical Writers to display in order to excel in their role with us. Embodying these will support your growth and development throughout your career at Costello Medical.

We are looking for individuals with a genuine passion for the non-profit sector, as well as an interest in the commercial side of healthcare and healthcare decision-making, which you will utilise when working on commercial projects.

Essential requirements for the role are:

• An undergraduate degree level qualification in a scientific discipline (minimum 2.1 or equivalent). Postgraduate qualifications (minimum 2.1 or equivalent) would be an advantage, but they are not a requirement for the role. We welcome applications from candidates with a diverse range of specialisms, including but not limited to biology, chemistry, pharmacy and medicine
• An aptitude for, and experience of, planning and writing scientific documents, which could include lab reports, dissertations, poster or oral presentations, articles for websites or student magazines, peer-reviewed scientific publications, book chapters, grant applications, and regulatory documents
•  A passion for working closely with not-for-profit and charity organisations to deliver a wide range of project types
• A self-motivated and enthusiastic approach, with a genuine interest in healthcare and an eagerness to learn and develop your skills
• An exceptional level of attention to detail
• Strong analytical skills
• Excellent organisational skills, with the ability to manage your time to work across multiple projects at the same time and prioritise tasks appropriately to maximise productivity
• Exceptional written English, which you will use in including client work, email communication and internal messaging
• Effective verbal communication skills, which you will use when working with colleagues and clients
• The ability to tailor your communication style to a variety of audiences, including healthcare professionals, patient groups, suppliers, clients, non-scientific colleagues and governmental bodies
• A proactive mindset, including the ability to recognise challenges and suggest solutions with limited guidance
• A collaborative approach to working, where you share knowledge with others in your team to promote the attainment of a common objective, and work together to overcome obstacles to success
• The self-awareness to reflect on your own work and performance, alongside a willingness to take ownership of your work and the development of your career
• A willingness to get involved with, and contribute to, your wider division
• Embodying Costello Medical’s values, which includes being committed to delivering quality work, championing innovation in healthcare, acting with integrity and supporting your colleagues as they would support you
• Fluency in Microsoft Word, Excel and PowerPoint

Joining Costello Medical from Academia

At Costello Medical, we warmly welcome applicants from academia who are looking to transitioning into a role within a commercial, industry-based setting. We understand the unique perspectives and valuable skills that academic professionals bring to our team. To support your career change, we offer comprehensive training, mentorship programs, and a work culture that fosters collaboration, growth and innovation. We are committed to facilitating a smooth transition and helping you thrive in an industry-based setting.

Many of our team members have successfully made this transition, and they share how their expertise has been transformed into fulfilling, impactful careers with us. Learn more here: https://www.costellomedical.com/careers/working-at-costello-medical/joining-from-academia/

What We Offer 

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package which includes:

• A starting salary of £39,000, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands that ensures a fair and consistent approach for all applicants, eliminating the need for individual negotiations
• 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
• Flexible working hours and the chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering cash payments, additional pension contributions and more
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Critical Illness Cover, Income Protection and Life Assurance
• Paid and unpaid sabbaticals based on length of service

Please click here to learn about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/ 

The Application Process

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable.

Then, our recruitment process includes a written and proofreading assessment for you to complete in your own time. If successful, you will be invited to an interview which will include a short presentation you can prepare for in advance.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to learn more.

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for our Analyst – Pro Bono role. You will be asked to provide details of your right to work in the UK within your application, however this will have no impact on the processing of your application.