Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Its global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets. Echo Base seeks to leverage operational and technical synergies across its portfolio companies to drive innovation. Est. 2025.

Job Overview:

The Associate, Front End User is a highly motivated and detail oriented team member with experience in technical support, diagnosing technical problems, and multiple technological platforms. This role requires strong ability to problem solve, and a passion for utilizing multiple platforms as support. The team you would be working with has a “whatever it takes” mentality to get things done and is passionate about being trusted business partners to the entire  Echo Base team.

What will you do:

• Serve as the primary technical resource for resolving issues related to digital collaboration, productivity platforms, and secure remote access tools. Provide prompt, high-quality support via ticketing and communication platforms.
• Manage and configure various enterprise systems including ticket management, cloud-based productivity solutions, secure remote access, and identity and access management (IAM) platforms. Ensure all systems operate effectively and are kept up to date.
• Implement and monitor security measures across internal systems. Collaborate with the security team to adhere to best practices and compliance requirements specific to our industry and operating environment.
• Identify opportunities for automation, streamlining workflows, and enhancing overall system performance. Develop and maintain technical documentation, procedures, and training materials for end users.
• Work closely with cross-functional teams to support digital transformation initiatives. Provide insights and recommendations for system enhancements to improve user experience and operational efficiency.
• Lead the investigation, resolution, and documentation of technical incidents. Develop post-incident reports and contribute to root cause analysis to prevent future occurrences.

Who you are:

• Comfortable working in a fast paced environment
• Detail oriented and able to manage multiple projects simultaneously
• Problem-solving mindset with the ability to communicate findings effectively

What we are looking for:

Minimum 2-3 years of experience in a technical support or engineering role, ideally within a fintech or digital asset environment. strongly preferred.

Extensive experience in technical support and system administration within technology-driven environments.

Demonstrated expertise in managing support systems, productivity tools, secure connectivity solutions, and IAM platforms without reliance on vendor-specific technologies.

Strong analytical and troubleshooting abilities. Proven capacity to diagnose complex technical issues and deliver effective solutions under pressure.

Understanding of crypto transactions and blockchain preferred.

Bachelor’s Degree in Computer Science, Information Technology, or a related field is preferred.

Relevant certifications and a minimum of 2-3 years’ experience in a technical support or engineering role, ideally within a fintech or digital asset environment will be considered.

Comfortable working in a fast paced environment

Excellent analytical skills with strong attention to detail