At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Workflow Engineer

The Workflow Engineer will play a critical role in designing, implementing, and optimizing complex business processes to achieve operational efficiency and effectiveness. This position requires a combination of technical skills, business acumen, and a deep understanding of workflow systems. The workflow engineer is a subject matter expert and will work with business stakeholders to implement, create, and continuously improve process and integration with other internal business applications through JIRA service management with automation.

Key Responsibilities:

• Design and Implementation: Develop and implement efficient business process workflows in line with organizational goals. This includes mapping out current processes, identifying bottlenecks or inefficiencies, and designing optimized workflows in JIRA service management.
• Integrations: Implement and Integrate workflow triggers from various API’s, plug-ins, and webbooks.
• Collaboration: Work closely with various cross-functional teams, including IT, operations, and management, to understand their workflow needs and challenges.
• Training and Support: Provide necessary training and support to end-users to ensure smooth adoption and operation of new workflow systems.
• Continuous Improvement: Continually monitor and analyze the effectiveness of implemented workflows, making adjustments and improvements as necessary.
• Documentation: Document all processes, updates, and changes to workflow systems and ensure these documents are easily accessible and understandable to relevant teams.

Skills:

• Proven experience in workflow design and implementation, preferably in a similar industry.
• Proficiency in workflow software, such as JSM, PowerAutomate, Fabric
• Experience JIRA integrations, such as plug-ins, API’s and webooks
• Languages: JQL, Python, Java
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex workflow issues.
• Excellent communication skills, both written and verbal, with the ability to clearly convey technical information to non-technical stakeholders.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.