At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of 6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Billing Specialist to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.

By joining this role, you'll play a vital part in ensuring Bill Accuracy, regulatory compliance, and Discrepancy Resolution as the Billing Specialist.

Your role will encompass:

• Ensuring the accuracy of bills by conducting periodic quality checks and promptly addressing any billing discrepancies reported by customers.
• Ensuring billing practices adhere to relevant regulations, industry standards, and company policies. Staying updated with changes in regulations impacting energy billing and ensuring implementation of the current legislative and regulatory framework.
• Developing reporting and data analysis specifications for internal and external usage, including internal management, RAE, YPEN, DAPEEP, TSO, etc.
• Conducting billing specifications for new products, regulatory requirements, etc.
• Performing UAT tests and reconciliations of new implementations.
• Participating in drafting customer contracts for new commercial programs.
• Identifying opportunities to streamline metering and billing processes, improve efficiency, and enhance customer experience through automation, technology advancements, or process optimization.
• Overseeing and supporting the maintenance of the billing system, including updating rate structures, resolving system issues, and implementing necessary enhancements or upgrades.
• Providing support to the Legal Department for legal invoicing issues by sending the history regarding billing and invoicing of each legal issue.

What you bring to the role:

• Bachelor’s degree in Finance, Economics, Mathematics, Statistics, or related field.
• 2+ years of experience in retail operations or the billing department of an energy industry company.
• Excellent knowledge of the English language.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or related software.
• Knowledge of billing systems (IEBS, Galaxy, SAP).
• Knowledge of CRM.
• Strong written and verbal communication skills.
• Attention to detail and commitment to excellence.
• Ability to work independently as well as part of a team.
• Analytical thinking and problem-solving abilities.

Share the same Value Based Behaviors:  

• People & Personal growth
• Results orientation & Safety excellence
• Collaboration & Trust
• Empathy & Effective communication
• Flexibility & Adaptability

Your Benefits:

• Competitive remuneration package.
• Ticket Restaurant.
• Preferential household electricity plan.
• Group Health Insurance program.
• Pension Plan.

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

Marina.Diamantidaki@metlengroup.com