At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

We have an exciting opportunity for a leader to fulfil a Billing Team Lead position. The successful candidate will mentor and support a high-performing team in reconciling carrier costs and ensuring the timely, accurate and complete scheduling of invoices to our customers.
Team development and continuous improvement are key focus areas to ensure efficient processes and a team that is valued and highly regarded within the efm business

As the Billing Team Lead, you will:

• Coach and oversee the training and development of your Billing team
• Conduct monthly formal performance reviews in line with efm’s performance objectives, including KPI management and associated reporting regarding the efficiency and quality of the function
• Be accountable for the completeness, timeliness and accuracy of reconciliation of carrier invoices and subsequent production of customer invoices
• Establish and maintain productive and professional relationships with all internal and external stakeholders to ensure that all issues are managed smoothly
• Instigate and implement process improvements and initiatives, including technology and best business practices
• Ensure new carriers and customers are onboarded in an accurate and timely manner to minimise billing errors
• Ensure robust systems and controls are in place, including maintaining documented process maps / procedure manuals of all processes

Skills and Experience:

• Experience in Accounting/Finance related fields
• Demonstrated capability in coaching, leading and managing a high performing team and a practical understanding of contemporary people management practices.
• Adapting to change and leading change – proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement
• Ability to analyse and think critically to resolve issues
• Ability and willingness to take a practical approach and undertake work at an operational level
• Be able to demonstrate strong system, data and analytical skills to determine trends or areas requiring corrective action

Why efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally