About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

Your Role: We are seeking an experienced Business Analyst to join our dynamic Product team at Platinumlist, bridging the gap between business, finance, and product teams. The ideal candidate will streamline complex business processes, transforming them into clear, understandable tasks, and producing comprehensive documentation.

Key Responsibilities:

• Analyze and document business processes, translating business needs into clear functional requirements for the Product team.
• Collaborate closely with B2B and B2C segments, prioritizing initial focus on B2B.
• Gather and interpret complex business requirements from stakeholders and convert them into detailed product specifications and actionable development tasks.
• Prepare clear technical documentation, including user stories, process diagrams, and user scenarios.
• Facilitate effective communication between business stakeholders, financial teams, and product/development teams.

• Proven experience (3+ years) as a Business Analyst in IT or digital product teams.
• Strong background in business or IT education (e.g., Business Informatics, Computer Science, Information Systems).
• Excellent analytical and critical thinking skills.
• Competent with process modeling tools (e.g., Bizagi, Camunda, ELMA).
• Solid knowledge of SQL and proficiency in Excel or Google Sheets.
• Familiarity with task trackers (Jira, Trello), business intelligence (BI) tools (Power BI, Tableau), and business-process modeling systems (Camunda, BPMN).
• Experience with both B2B and B2C products is a plus.
• English and Russian proficiency level: B2 or higher.
• Willingness to work in Dubai office (we are helping with relocation).

Why Join Us: 

• Be part of an innovative ticketing platform impacting both B2B and B2C markets.
• Engage directly in shaping and improving user experience and business processes.
• Enjoy significant professional growth opportunities, including potential advancement into product management or leadership roles.