Job Description:

Experience 2 -4 years

· 2+ years of Experience in Compute Hardware troubleshooting. (L1)

 Install, administer, and maintain hardware infrastructure.

 Diagnose and correct system issues, whether these be issues with correct operation or

performance.

 Monitor compute hardware and elevate to L2 or L3 level.

 Triage and solve user-submitted tickets, especially when they relate to the infrastructure.

 Track resource usage using monitoring and queuing software.

 Actively participate in Knowledge Management by creating new technical documents.

 Patch system firmware and software as needed.

 Peer assistance is an added trait.

Technical Skills:

 Experience with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy

 Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)

 Experience in server hardware and troubleshooting.

 Experience managing multi node clustered setup.

 Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager

 Knowledge of Server profile and fault tolerance.

 Familiarity with monitoring tools like Grafana/Nagios/Opsramp.

 Familarity with Cisco Hardware (UCS series, UCS Manager).

 Familiarity with the Server Storage connectivity basics.

 Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster

solution.

 Experience in Incident/Change/Problem management and Root Cause Analysis.

Business Skills:

 Demonstrate strong written and verbal communication skills.

 Interacting and collaborating across different technology teams.

 Must work towards achieving vision for our customers.

 Affinity and a thorough understanding of support processes defined.

 Ability to work in a 24x7 environment in rotation shifts

 Exhibit “Customer First and Customer Last Attitude” consistently.

 Ability to drive cases to closure and provide Case Summary.

 Demonstrate high level of technical & communication skills.

 Takes responsibility for end-to-end problem ownership and

Talent worx is an merging recruitment consulting startup and we are hiring for One of our global edge-to-cloud Client. Sharing their passion and purpose through technology and innovation.