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Client Success Manager

Company: WORKHUB AGENCY

Job Location:

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 17, 2025

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Job Description

ResponsibilitiesBuild and maintain strong, long-term relationships with key customers.Resolve customer complaints promptly and effectively.Keep customers informed about products, services, and updates.Conduct regular business reviews using CRM tools.Stay informed about competitors and strategize accordingly.Develop and implement strategies to enhance customer retention and reduce churn.Identify upsell and cross-sell opportunities within existing accounts.Collaborate with marketing to create campaigns that drive customer engagement.Monitor customer feedback and work with the product team to address any concerns.Analyze customer data to identify trends and areas for improvement.Develop and execute structured onboarding processes to ensure effective productadoption.Handle customer emails with professionalism, ensuring timely and effective responses.Gather and analyze customer data to identify trends and improve service delivery.Present insights on customer behavior, success metrics, and feedback to internal teams.Managed and compiled customer data from different resources to streamline operations.Work closely with product, tech, and marketing teams to ensure seamless clientexperiences. Provide feedback to internal teams on customer needs and feature requests.Manage multiple client accounts effectively, ensuring proactive communication andsupport.Join live calls with customers when required to provide direct assistance and resolution. Bachelor's degree in Business Administration, Marketing, or a related field.Willingness to work with cross-functional teams to enhance service delivery.Willingness to work with cross-functional teams to enhance service delivery.Ability to interpret customer data and feedback for continuous improvement.Proactively responding to customer emails and managing follow-ups efficiently. Experience in client success, account management, or customer service is preferred.Strong interpersonal skills with a customer-centric approach.Experience with CRM tools (e.g., HubSpot) and email handling.Ability to work collaboratively in a fast-paced environment.Willingness to work in rotating shifts if required.

About WORKHUB AGENCY

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