Client Support Administrator

Part-Time: 28 hours per week

LCP Delta are looking for a Client Support Administrator to deliver key administrative functions focused on our Subscription Research and Tech &Data teams.

As Client Support Administrator you will play a key role in onboarding new clients, making sure they receive our services quickly; administer our financial systems, making sure clients are billed on time; maintain internal systems, such as revenue trackers and CRM, to help us manage and grow our services; and other administrative functions to support the smooth running of these teams and our services.

LCP Delta’s Subscription Research and Tech &Data teams 

This role will sit across two teams. The administrative duties required in each of these teams is very similar.

• The Subscription Research team provides research to around 100 clients in a range of energy transition areas including electric vehicles (EVs), hydrogen, energy storage and power markets. Clients subscribe to our research on an annual basis and receive a range of insights, data and support over that period. We have international and UK based clients. The Subscription Research team is 45 people based across Edinburgh, London, Paris, Berlin and remote locations. This postholder would work closely with the Head of Subscription Research and Client Support Manager who are both based in Edinburgh.
• The Tech &Data team produce subscription-based SaaS software platforms for a range of clients, with a key focus on energy storage and power markets. We are a team of coders and consultants based between our London and Edinburgh office. The postholder would work closely with the Head of Tech and Data who is based in London.

What will you be doing?

• Invoicing and billing clients
• Contract administration
• Onboarding new clients onto LCP’s systems
• Identifying opportunities to improve administrative processes and systems
• Maintaining our Subscriber Book (record of all services for clients) by keeping records up-to-date and adding new entries
• Support revenue and KPI tracking
• Support team members with the process to renew client accounts
• Administering the online Research Portal by uploading reports
• Uploading contacts and updating accounts in CRM
• Other administrative duties as required
• Working closely with LCP’s Finance, Legal and Compliance teams to understand and align with their systems, as well as with LCP Delta’s Client Support Manager
• Working with LCP Delta’s Subscription Research and Tech &Data teams to provide support on administrative functions, especially around billing and contracts
• On occasions liaising directly with clients

What skills, experience and qualities are we looking for? 

• Excellent communication and interpersonal skills
• Ability to work with a wide range of team members and external clients, including international clients
• Excellent administration skills and attention to detail
• Great organisational skills
• Experience of Microsoft Office programmes, including Excel
• Ability to take initiative and identify improvements for administrative processes
• Ability to manage own workload
• Ability to effectively work with different software and systems such as CRM, billing and finance software. Ability to pick up unfamiliar software
• Experience of invoicing and billing
• Experience of using PowerBI dashboards is preferable but not essential

What’s in it for you? 

Take a look at our and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (varies by role and department)
• professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance (6 x salary)
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy &sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - to discuss how we can support you with your application.

LCP currently holds a sponsorship license for skilled worker visas, allowing us to assist with applications aligning with the UK Government's criteria for skilled worker sponsorship. If you anticipate needing sponsorship for a skilled worker visa, we recommend reviewing the sponsorship criteria for your desired role before applying to LCP.

Recruitment agencies

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.