The Collections Specialist will be responsible for contacting clients to collect outstanding payments, identifying the right point of contact for payment inquiries, and efficiently managing transactions within the company’s system. This role requires strong communication skills, persistence, and a professional approach to handling customer interactions.

Key Responsibilities:

• Call clients to collect overdue payments in a professional and respectful manner.
• Maintain a confident and persuasive approach when engaging with clients regarding payments.
• Identify and communicate with the appropriate contact person for payment inquiries.
• Accurately track and input transactions into the client’s software system.
• Follow up on payment commitments and ensure timely resolution of outstanding balances.
• Maintain detailed records of customer interactions, payment agreements, and collection efforts.
• Collaborate with internal teams to resolve disputes and provide necessary account details.
• Adhere to company policies and compliance guidelines in all collection activities.

• Proven experience in collections, accounts receivable, or a similar role.
• Strong verbal communication skills with the ability to handle difficult conversations confidently.
• Excellent problem-solving and negotiation skills.
• Ability to identify decision-makers and navigate payment discussions effectively.
• Proficiency in using accounting or collections software to track payments and update records.
• High attention to detail and strong organizational skills.
• Ability to work independently and meet collection targets.
• Experience in customer service or finance-related roles is a plus.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Part-time, Central Standard Time business hours, Remote

Pay

• TBD