At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of 6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Contract & Representation Administrator (Maternity Cover - 1 year contract) to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.

By joining this role, you will be responsible for processing and managing customer Electricity and Gas Supply Contracts, ensuring accurate data in the CRM system, and handling contract-related requests.

Your Role Will Encompass:

• Processing and managing Electricity and Gas Supply Contracts, including physical documents.
• Reviewing and validating applications with incomplete supporting documents, providing guidance on registration issues.
• Registering and updating customer data in the CRM database.
• Ensuring the accuracy of customer data entries in the CRM system.
• Conducting credit checks and logging results.
• Canceling supply contracts based on customer or partner requests.
• Managing requests related to the representation of Electricity and Gas meters.
• Handling departmental email communications with involved teams.
• Confirming and archiving contracts in both electronic and physical formats.
• Ensuring customer excellence for B2B and B2C contracts.
• Collaborating with regulatory bodies such as DEDDHE, RΑΑΕΥ, and DAPEEP on process operations.

What You Bring to the Role:

• Bachelor’s or Diploma degree in Finance, Economics, or Mathematics.
• At least 2 years of experience in retail operations.
• Good command of the English language.
• Knowledge of billing systems (IEBS, Galaxy, SAP) will be consider as an asset.
• Strong communication and interpersonal skills.
• Excellent organization and planning abilities.
• Strong collaboration skills.
• Attention to detail.
• Effective time management.
• Critical thinking skills.

Your Benefits:

• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance program
• Protergia discount on electricity and natural gas bill
• Pension Plan

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

Marina.Diamantidaki@metlengroup.com