1. Education:

• Master’s Degree in Counselling or Clinical Psychology.

• A strong understanding of psychological principles and therapeutic techniques is essential for overseeing responders, managing escalated cases, and designing operational frameworks.

2. Professional Certification and Licensing:

• Licensed or certified as a mental health professional (e.g., Licensed Professional Counselor, Clinical Psychologist, or equivalent based on local regulations).

• Certification in workplace mental health or Employee Assistance Program (EAP) operations is a plus.

• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery.

3. Experience:

• 5–7 years of professional experience in clinical practice, crisis management, or mental health consultancy.

• At least 3 years of supervisory experience in EAP settings, helpline operations, or managing mental health service teams.

4. Skills and Knowledge:

• Deep understanding of mental health challenges in workplace settings, including issues like stress, burnout, and interpersonal conflict.

• Experience in crisis intervention, risk assessment, and escalation management protocols.

• Proven ability to develop and implement SOPs, quality assurance frameworks, and safeguarding measures.

• Familiarity with tools/software for helpline operations, data analysis, and remote team management.

Why Join Us?

• Make an Impact: Lead a team that delivers critical mental health support to individuals and organizations globally.

• Professional Growth: Access ongoing leadership training, workshops, and opportunities to grow your expertise.

• Collaborative Culture: Join a passionate team driven by a shared purpose of transforming mental health care.

• Work Flexibly: Enjoy the freedom of working remotely while driving meaningful outcomes.

If you’re a mental health leader ready to inspire teams, optimize processes, and make a difference, apply now to join Intellect as our next Helpline Supervisor.