Customer Engagement Associate needed in Bengaluru, Karnataka, India

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Customer Engagement Associate

Company: WORKHUB AGENCY

Job Location: Bengaluru, Karnataka, India

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 06, 2025

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Job Description

Role DescriptionThis is a full-time role for a Customer Engagement Associate at Cyber Curate Tech. The Customer Engagement Associate will be responsible for fostering strong relationships with clients, addressing their needs, ensuring their satisfaction, and promoting our services. This role involves actively engaging with customers, providing support, and helping to identify solutions to meet their business objectives.As a Customer Engagement Associate, you will play a vital role in maintaining client relationships and enhancing customer satisfaction. You’ll collaborate with cross-functional teams to ensure our clients receive top-notch service and support.ResponsibilitiesCustomer Interaction: Act as the primary point of contact for customer inquiries and issues. Provide exceptional customer service through various communication channels (phone, email, chat).Relationship Management: Build and maintain strong relationships with clients to understand their needs and expectations. Conduct regular check-ins with clients to ensure satisfaction and address any concerns.Issue Resolution: Troubleshoot and resolve customer issues promptly and effectively. Escalate complex issues to appropriate teams and ensure timely resolution.Feedback Collection: Gather customer feedback to identify areas of improvement. Communicate client feedback to the relevant teams to enhance products and services.Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information to clients. Assist clients in utilizing our solutions to their fullest potential.Documentation: Keep accurate records of customer interactions and transactions. Document customer issues and resolutions for future reference.Project Management and Updates: Manage customer-related projects, ensuring timely delivery and meeting customer expectations. Provide regular project updates to clients, ensuring transparency and open communication. Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to manage multiple client interactions simultaneously Proficiency with CRM software and customer service tools Patience and empathy when dealing with customer concerns Ability to work independently and in a team Bachelor's degree in Business Administration, Marketing, or a related field Prior experience in customer service or engagement is a plus Experience in IT, software development, or working with digital agencies is a plus

About WORKHUB AGENCY

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