Prescott's, Inc is a leading medical device Service company focused on the distribution and refurbishment of multiple types of medical devices including sterilizers, surgical microscopes, pumps, monitors, and anesthesia machines. With a strong focus on customer satisfaction and quality, Prescott's aims to provide healthcare professionals with the tools they need to deliver exceptional care. We are seeking a dedicated Director of Operations to join our team and help us continue to enhance our operational efficiency and service delivery.

As the Director of Operations, you will play a vital role in managing and improving the day-to-day operations of Prescott's, Inc. You will be responsible for developing operational strategies, implementing best practices, and ensuring that our operational activities align with the company’s strategic goals. This position requires strong leadership skills, an eye for detail, and the ability to foster a team-oriented work environment.

You will collaborate closely with various departments, including refurbishment, manufacturing, and technical services, to optimize productivity and enhance overall service delivery. Your ability to identify areas for improvement and implement strategic initiatives will be crucial for achieving our operational goals and enhancing customer satisfaction.

Key Responsibilities

• In partnership with leadership, oversee the end-to-end operations of the Arvana businesses (Kansas City and Los Angeles), including technicians, customer service, shipping/receiving, cleaners, and inventory/quality ensuring alignment with company objectives.
• Develop and implement strategies to optimize workflows, reduce costs, and enhance service quality.
• Provide leadership and directly manage key operational leaders, including technician leads and managers, shipping/receiving lead, customer service and their respective teams.
• Develop and oversee an effective inventory management strategy to ensure optimal stock levels, minimize waste, and improve operational efficiency.
• Ensure efficient and high-quality services, repair, manufacture and distribution of pumps and monitors.
• Drive the successful adoption and utilization of the ERP system, ensuring operational processes are fully integrated and optimized within the business unit.
• Collaborate with internal departments (Sales, Finance, HR) to drive operational excellence.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
• Ensure compliance with industry regulations and quality standards collaborating with the Head of Quality to maintain all ISO certifications within the microscope business.
• Lead and mentor operational teams, fostering a culture of collaboration, accountability, and innovation.

• Bachelor's degree in finance, business, operations management, supply chain or a related field; MBA preferred.
• 12+ years of experience in operations, manufacturing, or technical service management, with at least 5 years in a leadership role.
• Experience managing cross-functional teams, including technical services, procurement and customer service.
• Demonstrated ability to drive process improvements, operational efficiency, and cost reduction initiatives.
• Strong background in medical devices, manufacturing processes, supply chain, and inventory management.
• Understanding of supply chain management, inventory control, and demand planning.
• Proven experience in developing and implementing operational strategies that drive efficiency.
• Exceptional leadership and change management skills.
• Excellent analytical, problem-solving, with a data driven approach to decision-making.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Proven experience in ERP system implementation, adoption, and optimization within an operational environment.
• Deep understanding of ERP functionalities related to inventory control, procurement, production planning, and data analytics.
• Knowledge of ISO standards, quality control and regulatory compliance in the medical device industry.
• Ability to thrive in a fast-paced and dynamic environment.

***** This position may require at least 20% domestic travel to other company sites as needed *****

Salary: Commensurate with experience

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including PTO, medical, dental, and vision coverage, as well as a 401K plan with company matching. This position will also be a part of our MIP (Manager Incentive Program). But we don't stop there – we're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications. Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.