Mercier Consultancy is seeking a skilled Dutch Speaking Consultant to join our Online Payment Solutions Department. This role is vital for assisting our Dutch-speaking clients in navigating their online payment systems effectively. Your knowledge and support will empower clients to optimize their payment processes and enhance the overall customer experience.

As a consultant, you will provide tailored guidance and solutions, helping clients address their specific needs and challenges. You will be dedicated to ensuring a seamless experience for clients, fostering trust and long-lasting relationships while contributing to their success in online transactions.

Responsibilities

• Support Dutch-speaking clients with inquiries regarding online payment solutions
• Deliver training and assistance on payment system functionalities and best practices
• Resolve issues efficiently, ensuring client satisfaction with prompt solutions
• Maintain comprehensive records of client interactions and support requests
• Work closely with team members to address complex challenges and develop effective solutions
• Collect and analyze client feedback to improve service offerings
• Stay informed about industry trends and advancements in online payment technology

• Fluency in Dutch and English, both written and spoken
• Excellent communication and interpersonal skills for effective client engagement
• Customer focused with a commitment to high-quality service delivery
• Fundamental understanding of online payment systems is a plus but not required
• Strong problem-solving skills and a proactive mindset towards client support
• A collaborative team player ready to thrive in a fast-paced environment
• Prior experience in customer service or related role is beneficial but not mandatory

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...