Mercier Consultancy is seeking a proactive German Speaking Customer Service Representative for our Digital Marketing & SEO Solutions Department for one of our clients. In this dynamic Entry Level role, you will provide exceptional support to our German-speaking clients, assisting them with inquiries related to our digital marketing services and SEO solutions.

Your fluency in German will be essential as you engage with clients to address their questions, resolve issues, and provide guidance on optimizing their online presence. As a key member of our team, you will play an important role in building strong relationships with clients and fostering their success in the digital landscape.

Responsibilities

• Deliver high-quality customer service in German via phone, email, and chat regarding digital marketing and SEO services
• Assist clients with inquiries related to service offerings, campaign management, and performance analytics
• Troubleshoot issues and provide effective solutions to enhance customer satisfaction
• Maintain accurate records of customer interactions and service requests in our CRM system
• Collaborate with digital marketing teams to ensure timely response and resolution of client inquiries
• Gather client feedback to improve service offerings and customer experience
• Stay updated on industry trends in digital marketing and SEO

• Fluency in both German and English, with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Prior experience in customer service, particularly in digital marketing or SEO, is preferred
• Able to manage multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for digital marketing and a commitment to helping clients achieve their goals
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...