Head of Relationship Management & Client Services 

About us  

We are Vitesse – the treasury and payment partner of choice for insurance.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most. 

With over 240 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £15bn in processed transactions, we are only just getting started. 

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.  As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?  

The Role 

• Responsibility for the contracted customer Relationship Management & Client Service teams at Vitesse. 

• Developing and delivering the strategy, frameworks and tools for existing customers that enhances Vitesse growth opportunities in line with their customer targets and to establish Vitesse as a trusted advisor to multiple participants in the insurance sector.  

• Recruiting, developing and leading high performing teams to support each proposition within the customer engagement model in order to achieve our objectives and sustainable growth/ revenue targets. 
• Develop and maintain deep relationships with key clients including CEOs, COOs, and CIOs.
• Embed best practice commercial tools to enable high performance and enhance the Vitesse culture/standard ways of working. 

• Collaborating with Business Development, Partnerships, Solutions and Support teams to ensure optimal ways of working across the customer experience to maintain and deliver revenue growth 
• Work closely with internal departments to optimise product and service delivery and represent/advocate for the Vitesse customer base.

• 5+ years’ experience in building and leading high performing Relationship Management teams 

• Strong ‘people first’ leadership skills, with the ability to inspire, motivate and develop high performing teams 

• Proven track record in an Enterprise sales environment, selling to complex corporate clients with a consultative sales approach across multiple regions 

• Understanding and experience of developing frameworks and tools to deliver and embed consultative, strategic relationships with first class service provision 

• Excellent communication skills, with the ability to develop strong rapport and working relationships with diverse stakeholders, internally and with customers, partners and industry bodies 

Advantageous 

• Extensive experience of working within or selling to the Insurance sector - with understanding of the insurance market dynamics and industry trends  

You will be able to demonstrate that you 

• Are the greatest champion for your team and customers 

• Are comfortable in navigating and creating change in an evolving and complex environment 

• Can communicate with clarity 

• Have a voracious appetite for learning 

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Discounted Gym membership through Gympass 
• Financial Coaching with Octopus Wealth  
• 2 days of volunteering leave per year  
• Sabbatical after 5 years’ service   
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com.