Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As an IT Operations Manager, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Role and Responsibilities

Operational IT Leadership

• Participate with in-patient facility leadership team through daily flash meetings or other cadence of brand leader’s preference.
• Understand operational technologies needs and employee technology pain points.
• Understand company IT policies, technology standards, and security and compliance requirements.
• Translate experience and understanding into highly efficient IT support for in-patient operations.
• Deliver high-level customer service.

Computing/Endpoint Support

• Be able to understand company and technology process and procedure regarding employee onboarding and computing endpoints.
• Ensure in-patient facility endpoints meet all standards in security and supportability.
• Provide 2nd level support for company endpoints as escalated from IT Help Desk team.

Technology Support

• Be able to configure desktops, laptops, mobile devices, switches, and wireless access points.
• Utilize expertise in Microsoft Windows OS, Active Directory, DHCP, DNS, etc.
• Troubleshoot wired and wireless networking issues.
• Administer servers including domain controllers, file servers, and application servers.

Management

• Supervise and lead a technical team, providing guidance and support when required.

Team Participation

• Participate in monthly on-call rotation for remote IT duties for all company locations and work within a virtual team.

Vendor Management

• Manage vendor relationships and support escalation procedures.

Qualifications and Education Requirements

EDUCATION: Associate degree preferred; experience preferred

EXPERIENCE: 10 years’ experience

Preferred Skills

• Microsoft Systems and Support
• Ubiquiti Networking
• Jira Help Desk
• Manage Engine Suite of Products including Asset Management and MDM
• Endpoint Security Clients
• Dell Computing Assets
• Windows 11 or greater

Additional Notes

• Other duties as assigned by VP of Information Technology
• This role involves being onsite Monday through Friday, providing you with the chance to work closely with the team.