Role:                                IT Support Engineer

Location:                         Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)

Salary:                             £25,000 - £35,000 per annum, plus extensive benefits

Contract type:                 Permanent

Employment type:          Full time

Working hours:              40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day.  Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider.  We are committed to continuing to develop a positive, open and honest working environment for all.

We are seeking an Support Engineer to provide technical support for our business-critical applications. The ideal candidate will troubleshoot, resolve, and escalate application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

What’s in it for you?

Occupational sick pay 

Discounted insurance (Aviva) 

Employee assistance programme

Health and wellbeing initiatives 

Green car scheme 

Refer a friend bonus

Commitment to CPD/training

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases 

Enhanced maternity and paternity pay 

Employee discount site 

In-house mental health support 

Social events throughout the year 

Registration fees paid (GPhC, NMC, CIPD etc) 

Blue light card

Hybrid working 

25 days annual leave increasing with service

Contributory pension 

Discounted gyms 

Free onsite parking  

Cycle to work scheme 

Long service bonus 

What you’ll be doing?

• Provide first and second-line support for internal and external business applications
• Diagnose and troubleshoot hardware, application issues and system errors, ensuring timely resolution or escalation
• Monitor and maintain application performance, availability, and security
• Collaborate with the IT team, developers, and vendors for issue resolution
• Document technical issues, processes, and support procedures to build the knowledge base
• Train end-users on applications, providing advice and guidance as needed
• Assist with software upgrades, patches, and application deployments
• Participate in incident management, ensuring SLAs and KPIs are met
• Identify opportunities for process improvements and work with teams to implement them
• Contribute to project work related to new application implementations or enhancements

Who are we looking for?

• Experience in an IT support or application support role
• Proven track record of supporting business-critical applications in a complex environment
• Experience troubleshooting and resolving software, network, and systems-related issues
• Experience working in a service desk or customer support environment
• Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS) is a plus
• Previous experience with application monitoring tools is desirable
• Must have a full UK driving license and access to a vehicle
• Proficiency with Windows and Linux operating systems
• Strong understanding of networking fundamentals (e.g., TCP/IP, DNS, VPN)
• Familiarity with database technologies (SQL, Oracle) and reporting tools
• Knowledge of Active Directory, Group Policy, and authentication services
• Awareness of security best practices, particularly regarding application and data security
• Awareness of IT compliance and regulatory requirements (e.g., GDPR)

What happens next?

Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#INDTECH