CodeHunter is a fast-growing, innovative company that provides cutting-edge cloud-based solutions for malware identification and analysis. Our mission is to help businesses stay ahead of cyber threats by providing them with powerful tools and insights to detect and prevent malware attacks. With our state-of-the-art technology and dedicated team of experts, we are rapidly becoming a leader in the cybersecurity industry. The IT Technician position will work in our McLean, VA office Monday - Thursday with the flexibility of remote work on Friday.

Responsibilities

1. Laptop Building:
• Assemble and configure laptops according to company specifications.
• Install and update operating systems and software applications.
• Ensure all laptops meet security and performance standards.
2. Asset Tracking:
• Maintain an accurate inventory of all IT assets.
• Track the lifecycle of hardware and software assets.
• Ensure proper documentation and labeling of equipment.
3. User Account Creation:
• Create and manage user accounts in various systems.
• Set up email accounts and access permissions.
• Ensure compliance with company policies and security protocols.
4. First Level Help Desk Ticket Management:
• Respond to and resolve first-level support tickets in a timely manner.
• Provide technical assistance to end-users via phone, email, or in-person.
• Escalate complex issues to higher-level support when necessary.
5. Hardware Troubleshooting:
• Diagnose and repair hardware issues with laptops, desktops, and peripherals.
• Perform routine maintenance and upgrades on IT equipment.
• Collaborate with vendors for warranty repairs and replacements

• Some experience configuring and maintaining desktop computers.
• Experience supporting Windows and macOS.  Linux experience is a plus.
• Experience with (or applicable training for) Microsoft 365 cloud services (including Intune).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Experience with asset management and tracking tools preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

CodeHunter offers a creative, team-oriented, and entrepreneurial work environment. Self-starters thrive here. Our employees have the chance to be a part of the organization from the ground level and make a demonstrable impact by bringing an innovative product to the cybersecurity marketplace. CodeHunter offers best-in-class benefits, including:

• 401K
• Health coverage
• Vision and dental coverage
• Parking or metro benefits
• Catered lunches
• Generous PTO policy

CodeHunter is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.