Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. 

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

🌟 Join Our Team as a Credit Controller 🌟

We are seeking a confident, committed, and experienced credit controller seeking a new challenge to join our growing finance team in Cape Town. You will manage invoicing and collection of hotel and lifestyle commission in EMEA. Working with Ten’s booking systems to identify commission to be invoiced and building relationship with suppliers to ensure the efficient collection.    

Key Responsibilities:

• Management of all EMEA supplier revenue debtors to ensure customers pay within agreed terms 

• Chase overdue debt by telephone and email within agreed timelines 

• Ensure that the escalation procedure is followed for overdue debts. 

• Deal promptly with internal and external queries regarding payment 

• Maintain accurate records of follow ups with customers 

• Reconciliation and allocation of bank receipts against invoices raised 

• Identify and ensure prompt raising of invoices for supplier revenue on travel, lifestyle, and ticket bookings 

• Maintain accurate transaction postings to the sales ledger 

• Work alongside a 3rd party collection agency to enhance collection of hotel commission 

• Monthly reporting and ageing of commission debtors 

• Monthly statement sent out to debtors each month. 

• Provide adhoc reporting and support as and when required 
  

Your Profile:

Skills and Experience:

• 1-2 years’ experience of credit control  
• Basic Accounting & Credit Control Knowledge
• Collections & Customer Account Management
• Good Communication & Negotiation skills
•  Systems Knowledge - Exposure to accounting or ERP systems (Sage, Pastel, SAP, Oracle, QuickBooks, etc.)
• Strong Excel skills 
• Strong inter-personal and communication skills with ability to collaborate with individuals at all levels 
• Ability to think out of the box and take initiative 
• Effective organisation skills, with the ability to work to tight deadlines and prioritise workload  
• Strong Excel skills 

Location 

We are ideally seeking exceptional candidates to be based in Cape Town who are able to commute to the office at least 2 days a week. 

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
•  Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
•  Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
•  Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
•  Extra Rewards. Lucrative Ten Loyalty Rewards program.
•  Remote Working Holidays - possibilities to Travel and Work!
•  Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
•  ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.  

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/ 

Commitment to Diversity  

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.  

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”