ABOUT US:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

Nestled along the breathtaking coastline of Ningaloo Reef, Sal Salis offers a unique blend of luxury and adventure, where the beauty of nature meets unparalleled comfort. Guests can unwind in elegantly designed eco-friendly safari tents, surrounded by stunning landscapes and the vibrant marine life of one of the world’s largest fringing reefs. From swimming with whale sharks to snorkelling with the resident turtles, every moment at Sal Salis is crafted to create unforgettable experiences. With a commitment to sustainability and exceptional service, Sal Salis invites you to immerse yourself in a serene getaway that celebrates both the wonders of the natural world and the joys of indulgence. 

ABOUT THE ROLE: 

As the Lodge Manager, you will take on a hands-on leadership role, overseeing all aspects of the operation to ensure an exceptional guest experience. You'll lead a dynamic and dedicated team, inspiring them to deliver outstanding service with a strong focus on collaboration and efficiency. Your involvement will go beyond management tasks; you will not be afraid to get your hands dirty, sometimes stepping in to assist with housekeeping or food and beverage service, all while fostering an environment where creativity thrives and a shared passion for hospitality motivates every team member.

Responsibilities include but are not limited to: 

• Oversee daily operations of the property with a proactive approach, ensuring seamless collaboration between front of house, housekeeping, restaurant, and maintenance teams.
• Implement company policies and procedures to streamline operational efficiency and enhance the guest experience.
• Monitor budgets and track expenses to help achieve the business’s financial objectives while maintaining control.
• Train and develop a cohesive team with effective communication, providing regular and constructive feedback to foster professional growth.
• Conduct food and beverage stock takes.
• Assist in housekeeping, food and beverage service, and guest transfers as needed.
• Ensure compliance with all local and state regulations, prioritising safety and well-being in all operational aspects.
• Monitor guest satisfaction through the Net Promoter Score, proactively addressing any concerns to create a memorable experience.
• Build and maintain positive relationships with key suppliers and stakeholders, contributing to a supportive community.
• Prepare and share monthly reports and updates to provide insights into operational performance and highlight strategic initiatives.

This is a remote position, and you will be required to live and work at one of our properties for the entire season. We provide all meals and accommodation. Please be aware of the unique challenges and limitations associated with long-term remote living. 

ABOUT YOU: 

The perfect candidate will demonstrate exceptional leadership and communication skills, with proven experience as a manager working remotely. You will thrive in a dynamic environment, effectively leading diverse teams while staying attuned to industry trends and best practices.

Requirements: 

• You have a true appreciation for nature and believe in sustainability and looking after your environment.
• Bachelor’s degree in hospitality management or related field. 
• Minimum of 5 years of experience in resort management. 
• Previous experience in delivering high-end food and beverage services. 
• Possess a valid Western Australia Approved Manager's License. 
• Hold a valid Passenger Transport Driver (PTD) authorisation 
• Proven ability to manage budgets and financial performance. 
• Proficient in Microsoft Office and resort management software. 
• You have a hands-on management style, demonstrating that no task is too small and actively participating in all aspects of operations.

At Outback Spirit Tours, we prioritise a safe and productive work environment. As part of this commitment, we conduct drug and alcohol testing for all employees. Candidates should be aware that some prescription medications may cause a non-negative test result, and by applying for this position, you confirm your understanding and acceptance of this policy. Furthermore, please note that a National Criminal History Check is a required step in the recruitment process.

BENEFITS INCLUDE: 

• A fantastic opportunity to be part of a dynamic and expanding tourism business. 
• Generous discounts on Journey Beyond travel and experiences. 
• All meals and accommodation provided.
• Study Assistance Program. 
• Parental Leave benefits. 
• Purchased Leave options. 
• Employee Referral Program. 
• Discounts on private health insurance. 
• Access to an Employee Assistance Program. 
• Exclusive discounts on Journey Beyond merchandise.