Servus is growing! We are looking for a Manager, Business Intelligence!

Posting Closes: April 4, 2025 at 4:00 pm MST

Employment Status: Full-time, permanent

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, as well as being a 2024 Forbes Best Employer Company, we are a team of smart, gutsy, and driven individuals.  

Reporting directly to the Head of Data & Analytics, this leader is directly accountable for connecting organizational and departmental strategy to meaningful work for the team, and by delivering the outcomes and results required of a modern Credit Union.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Responsible for developing strategies, practices and processes to enhance Servus' management and operational reporting enabling data driven decision making across the organization
• Oversee development of reporting and insights for member facing divisions: Retail and Business Banking, Wealth, Digital, Marketing, Product Management etc.
• Collaborate with business stakeholders to identify business needs and translate them into analytics products and solutions
• Advance data visualization, using latest tools and techniques to present insights in more intuitive and interactive formats, enabling stakeholders to understand more complex data sets
• Partner with technology groups to ensure the accuracy, integrity, and security of data across all BI platforms
• Develop and implement strategies for BI self serve tools for selected business groups
• Guide report and dashboard creation for Servus' digital channels and digital marketing
• Lead and develop a team of up to 7 BI and digital analysts

• Bachelor’s degree or higher in a related field.
• Proven experience in a senior business intelligence or data analytics role, with a track record of successful project delivery
• 5+ years of people leadership experience with a focus on developing high-performing teams, cultivating a culture of excellence and achieving operational efficiency.
• Extensive proficiency in SQL. Working knowledge of Python preferred.
• Extensive proficiency in Power BI or similar data visualization tools and software
• Familiarity with data transformation and analytics engineering tools and best practices is an asset

Why work for us?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual corporate goals 

 For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

What happens next?

Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at careers@servus.ca with the position and location you are interested in.