INTRODUCTION 

NYNN is a series of inspiring places for inspiring people. We handcraft unique environments and experiences, from members’ clubs to resort hotels, to entertainment gastronomies and more. NYNN is developing a portfolio of diverse concepts in Greece with the intention to travel. NYNN is initiated and bootstrapped by Temes S.A., developer of Costa Navarino. 

Our first concept is House of NYNN, a private lifestyle members’ club, located at The Ilisian. Spread across three levels and over 5,500 SQM, House of NYNN is designed for balance - where pleasure, work, fitness, and wellbeing come together effortlessly. Thoughtfully curated spaces include laid-back dining, vibrant bars, smart workspaces, next-gen fitness, and the largest outdoor pool in central Athens. A rich calendar of events, experiences, and entertainment that cuts through the noise, bring together a community that moves with intention. 

The people of NYNN are the heart of everything we do. We are fully committed to making a positive impact on their lives. 

ABOUT YOU 

We’re looking for a passionate Member Relations Executive to join our team. This vital role is at the heart of delivering exceptional service to House of NYNN members, creating memorable experiences every day. You'll be responsible for fostering strong relationships with members, addressing their needs, and enhancing their overall satisfaction.

If you're a team player who thrives in a dynamic environment, is great at multitasking, and enjoys the idea of working in a space where every day is different, this could be your moment.

ABOUT THE ROLE 

As our Member Relations Executive you will be handling both membership and front desk responsibilities.

Membership

• Support the Member Relations Manager with membership enrolment, onboarding and renewals.
• Maintain accurate and up-to-date member records in the CRM, process payments efficiently, and ensure strict confidentiality in compliance with data protection regulations.
• Handle member enquiries, requests, and complaints with professionalism, discretion, and care.

Front Desk

• Manage and monitor bookings and reservations, ensuring smooth coordination.
• Handle member calls and emails promptly and professionally.
• Manage private event enquiries and collaborate with the relevant team members for event planning.
• Address and resolve day-to-day issues, ensuring special cases receive the necessary attention.
• Maintain strong communication and collaboration with all team members to deliver an exceptional member experience.
• Foster a community spirit that keeps our members engaged and excited about what’s happening.
• Understand members’ needs, ensuring they make the most of their membership and the services available to them.
• Gather and relay member feedback, working closely with the team to make sure our vibe stays on point.

OUR IDEAL CANDIDATE

• A degree in Hospitality, Tourism, Communications, or similar - but we care more about your experience and ideas
• You’ve been in hospitality or customer service for at least one year
• You have strong interpersonal and communication skills, with the ability to engage effectively with diverse individuals
• You’re a team player with excellent organizational skills and attention to detail
• You've got strong computer skills, including Outlook, Excel, Word - bonus points if you have used CRM software before
• You're comfortable with learning new software and technology platforms
• You're flexible to work in shifts, including weekends, night shifts and public holidays
• You are proficient in English and Greek

WHY YOU’LL LOVE IT HERE

• Be part of a team where creativity and individuality are celebrated.
• Work in an environment that’s all about connection, inspiration, and purposeful living.
• Access to company benefits, exclusive events, and a vibrant community.
• Competitive pay, growth opportunities, and plenty of room to make your mark.