Mercier Consultancy is on the lookout for a Nordic Speaking Customer Service Representative to join our Client's Digital Marketing & SEO Solutions Department. In this dynamic entry level role, you will provide exceptional support to our Nordic-speaking clients, assisting them in understanding and utilizing our digital marketing and SEO services effectively.

Fluency in one of the Nordic languages (such as Swedish, Norwegian, Finnish, or Danish) will be essential as you address clients' inquiries, assist with service implementations, and ensure a high level of customer satisfaction. Your expertise will help our customers maximize their digital marketing efforts and achieve their business goals.

Responsibilities

• Respond to customer inquiries in Nordic languages through phone, email, and chat regarding digital marketing and SEO solutions
• Guide clients in navigating our services and tools, providing training and support
• Document customer interactions and support requests in our CRM system comprehensively
• Collaborate with our digital marketing and SEO teams to resolve complex issues
• Collect and analyze customer feedback to contribute to service improvements
• Stay updated on industry trends and best practices in digital marketing and SEO
• Participate in training sessions to enhance knowledge of our offerings

• Fluency in a Nordic language (Swedish, Norwegian, Finnish, or Danish) and English, with strong communication skills
• Proven customer service experience, preferably in a digital marketing or technical environment
• Adept at handling multiple customer inquiries in a fast-paced environment
• Detail-oriented and strong organizational capabilities
• Passion for digital marketing and SEO with a commitment to helping clients succeed
• Familiarity with customer support software and CRM systems is a plus
• Ability to communicate technical concepts clearly to non-technical clients

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...