Responsibilities

• Respond promptly and professionally to incoming customer or agents' inquiries in person, by telephone, website chat, social media channels, or by email.
• Maintain an updated knowledge of the organization's products, services, and customer service policies.
• Document customer interactions when necessary, compiling documents and forwarding information to interested departments.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Check the customer's account information and complete the account registration process.
• Assist clients by teaching them how to use the application and services and answering any questions they may have.
• Participate in training opportunities provided by the organization or by outside entities.
• Perform other duties required by direct manager