MORI is a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer and stronger start. Key to our growth is the strength in our brand, standing by our values and connecting deeply with our customers. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. 

The Role

We are looking for personable and enthusiastic Retail Store Assistants to join the MORI team based in NW London. As a small (but mighty) team, we are looking for candidates with a genuine passion for retail who will roll their sleeves up and be strong ambassadors for our brand. This role is key to our customer experience both in-Store and online.

Key Responsibilities

• Delivering high levels of customer-satisfaction through excellent customer service
• Managing the sales floor and ensuring product is kept neat, organised and stocked 
• Assisting in the maintenance of all shop floor and stockroom inventory
• Sharing product knowledge with customers and championing our products
• Helping to monitor Store security through vigilant customer service
• Supporting with Store administration and compliance with internal policies and procedures and statutory best practice 
• Supporting with maintaining impeccable visual merchandising standards 
• Collaboration with the Head Office teams on product, marketing and growth initiatives

• Preferable previous retail experience, including experience of developing customer rapport to drive sales 
• A compassionate and consultative approach to customers
• A positive attitude and driven nature
• Strong organisational skills
• Excellent communication and interpersonal skills

• Industry competitive salary
• 20 days holiday + bank holidays
• Regular social activities
• Up to 50% discount on our collections
• Enhanced parental leave policy
• Cycle to work scheme

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