Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date: December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

Applicants Requirements: 

• Candidates must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a Side Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All candidates must be able to provide their own equipment including laptop / PC, headset, webcam and mobile device compliant with the requirements listed below.
• All applications should submit their CV in English.

PC Requirements

• Processor: Any of the processors below: Windows: Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster AMD Ryzen 5th generation or newer, Dual-Core or more, 1.5 gigahertz or faster. Mac: Apple Silicon Chip M1 or newer. Intel Core i5 or higher, 6th generation or newer, Dual-Core or more, 1.7 gigahertz or faster
• Memory (RAM): At least 8 GB
• Hard Drive Type: SSD
• Storage: At least 128 GB capacity and 1 GB available storage
• Network Bandwidth: Internet speed of at least 512 kilobits per second (kbps)
  

Computer Software Requirements

• Operating System: Windows: Windows 10 or Windows 11. Mac: macOS Ventura, version 13, 14 or 15 or higher
• Web Browsers: Windows: Microsoft Edge (Chromium Based) or Google Chrome. Mac: Microsoft Edge (Chromium Based) or Google Chrome
• Work Applications: 64-bit preferred, most 32-bit apps supported on Windows
  

Mobile Device Requirements

• Mobile Device: Android: Any device running Android 10 or higher, Apple: Any device running iOS 15 or higher
• Mobile Operating System: Android: Android 10 or higher, Apple: iOS 15 or higher