Job Title: Project Manager / Business Analyst
Location: Sacramento, CA
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:
We are seeking an experienced Project Manager / Business Analyst to join our dynamic team. This role will involve managing and analyzing various IT projects, collaborating with vendors, providing user management support, and ensuring the successful delivery of software implementations. The ideal candidate will be highly organized, detail-oriented, and able to work independently while maintaining clear communication across stakeholders.

• Prepare comprehensive project documentation, including proposals, schedules, change requests, and closure reports.
• Elicit, develop, and document project requirements; analyze and organize them for clarity and action.
• Create detailed technical specifications, software test plans, and user guides.
• Conduct thorough quality assurance testing to ensure software system reliability and adherence to requirements.
• Maintain and update all documentation related to application processes and workflows.
• Train users on new and existing software systems to ensure optimal use and adoption.
• Create and manage RFP, RFB, and ETB project documentation.

Vendor Collaboration and Software Configuration

• Collaborate with vendors on project deliverables and manage issue resolution to ensure project success.
• Configure and manage vended software systems.
• Lead and participate in product implementations in partnership with vendors.
• Implement system changes through administrative interfaces, excluding coding activities.

User Management and Support

• Actively setup and support Board of Supervisor meetings.
• Provide user management services, including troubleshooting, issue resolution, and ongoing assistance.
• Serve as the primary point of contact for software-related issues, ensuring swift and effective user support.