Relationship Manager - Telesales needed in Noida, Uttar Pradesh, India

Find jobs

Relationship Manager - Telesales

Company: WORKHUB AGENCY

Job Location: Noida, Uttar Pradesh, India

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 07, 2025

External

Apply Now

Job Description

Job Overview:The Relationship Manager - Telesales will be responsible for managing and developing customer relationships over the phone. This role involves building strong customer connections, addressing client needs, and providing solutions that foster long-term customer loyalty. You will drive sales growth through proactive outreach, relationship-building, and effective communication.Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with existing customers to enhance loyalty. Respond to client inquiries, providing information about products, services, and promotions. Address customer concerns promptly and efficiently, offering suitable solutions. Sales & Business Development: Promote and sell the company's products/services to new and existing customers through inbound and outbound calls. Achieve sales targets and KPIs by effectively managing customer accounts. Identify cross-sell and up-sell opportunities to increase sales and meet customer needs. Lead Generation & Qualification: Proactively reach out to potential customers through cold calling or follow-up on leads. Qualify prospects and convert them into clients through personalized engagement. Customer Service Excellence: Ensure customer satisfaction by offering personalized advice and recommendations. Manage customer complaints or issues and work to resolve them in a timely manner. Reporting & Documentation: Maintain accurate records of customer interactions and sales activities using CRM systems. Provide regular reports on sales activities, pipeline, and performance metrics. Collaboration: Work closely with sales and marketing teams to align on strategies and ensure customer satisfaction. Collaborate with internal departments to ensure a seamless experience for the client.Key Skills & Qualifications: Experience: 2+ years of experience in telesales, customer service, or relationship management. Experience in sales or a customer-facing role is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to communicate clearly and persuasively to build rapport and trust with customers. Sales Acumen: Strong understanding of sales principles and techniques. Ability to meet or exceed sales targets and KPIs. Customer-Centric Attitude: Strong problem-solving skills with a focus on delivering customer satisfaction. Ability to handle objections and resolve conflicts effectively. Technology Skills: Proficiency in using CRM systems, Microsoft Office Suite, and other relevant sales tools. Organizational Skills: Ability to multitask, prioritize, and manage time effectively. Educational Requirements: A Bachelor’s degree or equivalent experience is preferred but not mandatory.Working Conditions: Full-time position.Benefits: Competitive salary with performance-based incentives. Professional development and training opportunities. Opportunities for career growth within the company. B2b Sales in mandatory

About WORKHUB AGENCY

Workhub offers the best jobs, internships and scholarship opportunities to millions of people around the world. Take a hold of your professional career today, start your journey to explore a world full of opportunities.

The secret of getting ahead is getting started.