Job Title: Please Note Office Job Title Will Be: Sales Support Executive

Reporting to: Sales Support Team Leader

Function: Sales I IT

Location: Shoreham-by-Sea

Salary: £25,000 + Company / Personal Performance Bonus

Join our team as a Sales Support Executive at Focus Group

Who we are

At Focus Group, we know people are our greatest asset and that exceptional customer service drives success. We are a growing company that thrives on collaboration, energy, and innovation, where every individual plays a key role in shaping our brand.

Our IT Sales division is at the heart of how we deliver our services, and we are now looking for a talented Sales Support Executive to ensure our customers receive outstanding service and support.

If you’re a confident multitasker with a passion for customer service and an eye for detail, this is an exciting opportunity to make a real impact.

What we’re looking for

The ideal candidate is a customer service expert who can manage multiple tasks and communicate effectively with all parties. You’ll need to be versatile, comfortable working on everything from renewals to billing reconciliations, and able to manage multiple projects in a fast-paced environment.

We need someone who is: ✔️ A customer champion who ensures exceptional service in both written and verbal communication. ✔️ Skilled in administration, using Excel and Word. ✔️ Highly organised and deadline-driven, with excellent attention to detail. ✔️ A team player who collaborates effectively with the IT sales and pre-sales teams. ✔️ A process-driven individual who can help adjust and improve existing processes.

What’s in it for you?

•  Creative freedom – Play a key role in shaping our customer service processes.
•  Career growth – Work in a dynamic, fast-paced environment with opportunities to develop your skills.
•  Supportive & inclusive culture – At Focus Group, we pride ourselves on maintaining a positive and collaborative work environment. Join a team that values customer service, teamwork, and innovation.
•  Varied projects – Work on everything from renewals to billing reconciliations, customer queries, and sales projects.

What will you do?

As our Sales Support Executive, you will be responsible for delivering exceptional customer service and supporting the IT sales team. Your key responsibilities will include:

•  Managing renewals – Handling re-occurring renewals of services from our suppliers to customers.
•  Billing reconciliations – Ensuring supplier invoices match the quantities invoiced to customers.
•  Customer service – Assisting with customer service queries, including billing or licensing issues.
•  Sales projects – Supporting sales projects such as new service opt-outs, customer queries, billing setups, and order forms.
•  Administration – Managing onboarding and offboarding customers or licenses to supplier portals.
•  Production management – Coordinating print and digital production, ensuring high-quality output.

What you’ll need

• Proven experience in customer service and administration.
• Expertise in using Excel and Word.
• Excellent organisational and time management skills.
• Strong attention to detail and critical thinking abilities.
• Good commercial awareness.
• Experience with CRM databases.

Nice to have

• Experience working in an IT Managed Service environment.
• Understanding of IT Technology products such as M365.

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