Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required. 

RESPONSIBILITIES:

•  Team Thinking: Spearhead your team’s research on destinations, activities, dining experiences, etc. 
•  Execution & Planning: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries 
•  Maintaining Relationships: Work directly with hotels, villa suppliers, DMCs and local fixers globally 
•  Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs 
•  Proactivity & Creativity: Seek out solutions off the books when needed  
•  Team Leadership & Mentorship: Guide and mentor Travel Advisors, ensuring excellence in execution and service 
•  Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert 
•  Crisis Management & Problem Solving: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence 
•  Strategic Oversight: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed 
•  Process & Service Enhancement: Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes 

REQUIREMENTS:

•  Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours 
•  Industry Leader: Minimum 4+ years in luxury travel planning, with experience managing clients and teams 
•  Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality 
•  Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM 
•  Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
•  Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence 
•  Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease 
•  Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support 

•  Competitive Compensation: Annual salary with a performance-based annual bonus 
•  Comprehensive Benefits: Fully-covered medical, dental, and vision insurance 
•  401K Plan: Secure your financial future with our retirement savings program 
•  Leadership & Career Growth: Lead an elite team and contribute to shaping the future of luxury travel