The INSC Lead will be a shop floor lead who operates and addresses daily business, demonstrates standard work practices, identifies areas of improvement, and provides aid/resources where special efforts are required.  There must be a full knowledge and expertise of all Geoprobe® and DRILLMAX® equipment, shop floor OneNote, and SAP data entry.  In addition, the individual must have effective communication skills with the trust and confidence of current and future team members.

Geoprobe Systems® is an Equal Opportunity Employer. 

Responsibilities  

• Provide leadership to team members  
• Demonstrate and teach standard practices
• Identify areas for improvement and work to implement changes, problem-solve issues that arise
• Coordinate work assignments
• Keep Shop OneNote Updated
• Ensure “steps to successful service projects” are followed 
• Ownership/Passion for Excellence
• Ensure deadlines are met
• Determine appropriate staffing to meet customer needs - provide coverage from 8am – 5pm 
• Accountable for achieving minimum billable shop hours
• Expected hours are 45/week.
• Communication 
• Communicate with customers about projects
• Develop an environment where feedback is used to make better decisions as a group. 
• Provide concise, factual verbal activity reports regarding performance and productivity
• Communicate shop project status at companywide Monday Morning Meeting and Tuesday Service meeting. Ensure slides are updated.
• Back-up Support to Service Manager
• Provides departmental leadership for the team in the Service Manager’s absence 

• Hands-on with strong electronic and mechanical skills
• Decisive - able to learn and grow from mistakes
• Leader/Team player - effectively supports others to bring out their best
• Strong computer skills
• Effective communication skills - both written and verbal
• Ability to organize and prioritize, with strong attention to detail

 Note:  This position will not be responsible for hiring/firing personnel, personnel performance reviews/wage adjustments or disciplinary actions. However, the lead will keep the service director informed on personnel updates or issues.

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Profit Sharing