● Ensure the reliability and availability of production systems and services by monitoring, troubleshooting, and responding to incidents.

● Develop and maintain tools and automation for system monitoring, alerting, and incident response to minimize manual intervention.

● Collaborate with development teams to plan for capacity scaling and performance improvements based on usage patterns and growth forecasts.

● Collaborate with development and product teams to ensure that new features and services are designed with reliability in mind.

● Maintain documentation for operational processes, system configurations, and best practices.

● Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

● Proven experience in software development and/or system administration.

● Strong scripting and coding skills (e.g., Python, Go, Shell) for automation and tool development.

● Familiarity with containerization and orchestration technologies like Docker and Kubernetes.

● Experience with cloud platforms (e.g., AWS, Azure, GCP) and infrastructure as code tools (e.g., Terraform).

● Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).

● Knowledge of network, security, and database concepts.

● Strong problem-solving skills and the ability to work well under pressure.

● Understanding of agile and DevOps methodologies.

● Excellent communication and collaboration skills.

● Availability to work during US hours till 3 pm ET is essential for this role.

● Candidates must have their own system/work setup for remote work.