SKINCARE SPECIALIST, COVENT GARDEN OWN STORE

Full-time & permanent position

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

 Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the Role

Your role at Charlotte Tilbury is to drive overall performance across our Skincare Category. Ensuring you take every opportunity to enhance and impact across all existing revenue streams. Promoting key business objectives and KPI’S and providing an elevated Skincare experience within all service touch points. You will ensure the extended team are continuously upskilled in the Skincare franchise providing expert services that immerse customers further into the Charlotte Tilbury Beauty Brand. You will take the lead and drive sales of Charlotte Tilbury Skincare with an always on mindset to beauty wardrobing across Makeup and Fragrance.

As a Skincare Specialist you will

• Delivering treatments and exceptional client care, you will lead the deployment of all skincare experiences with customers, engaging them in our brand journey and driving productivity within the category.

• Understand and embed the Magic of Charlotte Tilbury skincare with an elevated expertise in the category.
• Proactively contribute to the brands growth within the Skincare market, being the ultimate Charlotte Tilbury Skincare ambassador.
• Achieve sales targets, with a Skincare first mindset.
• Proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (AUS).
• Creating exceptional experiences for our customers which are authentic and tailored to their personal needs.
• Play an integral part in building Charlotte Tilbury Clientelling through book backs and data capture.
• Achieve service targets within our mystery shopping program with a laser focus on skin services, product knowledge & introduction.
• Accelerate overall performance within the skin category both independently and across the total team through a robust coaching program.
• Responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter.

• Completed NVQ Level 3

• Willing to go the extra mile to ensure customer leaves having received the very best luxury Skincare service.
• You will be driven, and results orientated, seeking out ways to continually grow the business through Skin Events and Spa Masterclasses.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills.
• Immaculately groomed and presented, you will embody the brand values that customers have come to identify with Charlotte Tilbury.
• Target-focused and results-driven through strong commercial awareness and understanding of how to build capability to drive growth.
• Experience working within the beauty industry.
• Clear, consistent, and motivational communication style.
• Excellent presentation skills.
• Strong interpersonal skill with an independent and proactive working style
• Strong people focus with a passion for developing teams.
• Effective communicator, both written and verbal
• Personable and approachable, able to build rapport quickly and ability to influence others.
• Self-starter, able to motivate oneself and others. Also, ability to manage multiple priorities and adapt to changing priorities

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations

• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
  

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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