Support Engineer needed in Waltham, Massachusetts, United States

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Support Engineer

Company: WORKHUB AGENCY

Job Location: Waltham, Massachusetts, United States

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 06, 2025

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Job Description

Join Our Team as a Technical Support Engineer! Are you a proactive problem-solver with a passion for AI and customer satisfaction? We're looking for a Technical Support Engineer to join our innovative team. In this role, you'll work closely with our engineering teams to resolve complex technical issues, support our AI-driven platform, and ensure a seamless customer experience.What You’ll Do: Resolve Technical Issues: Troubleshoot and fix issues on our AI platform, collaborating with engineering to find the best solutions. Customer-Centric Support: Deliver prompt, high-quality technical support to customers, ensuring they’re satisfied and their problems are solved. Improve Our Processes: Identify opportunities to optimize our support operations and implement AI-driven improvements (we practice what we preach!). Create Documentation: Develop clear, comprehensive documentation and knowledge bases to make support more efficient. Collaborate & Lead: Work with cross-functional teams to align on solutions and drive impactful product decisions. You’ll be the voice of the customer! What We’re Looking For: Tech-Savvy: A solid background in Computer Science (or related field) and hands-on customer-facing experience. Problem Solver: You’re great at breaking down technical issues and finding solutions that work. Great Communicator: You can explain complex concepts clearly and enjoy engaging with customers. Adaptable: In a fast-paced, AI-driven startup, you’ll need to learn quickly, adapt, and thrive. Why Join Us?We’re a passionate AI startup, obsessed with innovation and driven by our mission. If you share our excitement for tech and making an impact, we’d love to have you on board!Ready to make a difference? Apply now and be part of something amazing!

About WORKHUB AGENCY

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