About the Role

An opportunity has become available for an individual to join our Product Support & Engineering department, in the position of Technical Support Assistant. In this role, the successful candidate will be required to manage the current workload of Special Feature & Modification Requests and Engineering Change Requests to assist and support the Product Engineers & Managers.

About You

The ideal candidate Crown are looking for will have well developed mechanical aptitude, and experience in an industrial environment, ideally working with forklifts, earthmoving or construction equipment, and can utilize their experience to support our customers with specialized solutions. You will be familiar with reviewing and interpreting technical product specifications and manuals.

Responsibilities & Duties

• Process and manage Modification Requests as directed.
• Respond to helpdesk parts enquiries in an efficient and timely manner.
• Provide engineering support by processing and managing Change Requests.
• Maintain the electronic filing of new documents in the Technical Support Database.
• Technical document creation.

Skills & Experience

• Mechanical Aptitude
• Experience in a technical support role servicing industrial products/heavy equipment
• Proficient in Lotus Notes & Microsoft Office Suite desirable
• Exceptional organisational skills
• Sound verbal and written communication skills
• Good attention to detail
• Previous Experience in a similar role

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.