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Company: Optix
Job Location: Vancouver, British Columbia, Canada
Job Type: FULL_TIME - (HYBRID)
Date Posted: April 16, 2025
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Apply NowBy 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences.
Optix is the first and only flex space automation software, enabling coworking and flex operators to thrive. We do this by providing operators with a B2B SaaS platform that automates their operations, engages their community, and helps them grow their business.
We’re a passionate group of people who support each other to do our best work. We enjoy pour-over coffee, chocolate croissants, and jamming on our vision of changing the way the world works. And now we’re looking for an entrepreneurial-minded individual to join our rapidly growing team.
We are looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional experiences for our clients. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our clients to tackle challenging technical issues they face in innovative ways.
In this role, you will be directly responsible for helping our clients utilize the full Optix feature set, diagnose and report problems they have, and serve as the bridge between our clients and our product team. You’ll also be supporting with training and improving the performance of our AI chat bot, Felix (powered by Intercom’s Fin), to be able to increase it’s coverage and % of resolved tickets. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our clients’ to reach their objectives and address any challenges with our product.
Note: This is a hybrid opportunity for someone based in Vancouver, BC (50% in our beautiful water-front Gastown office, 50% from home).
We welcome applicants from all walks of life. Even if you don’t feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply
This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:
We welcome applicants from all walks of life. Even if you don't feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply.
The only place where success comes before work is in the dictionary.