This Branch Claims Specialist handles complex commercial and personal lines bodily injury and general liability claims through their life-cycle including - but not limited to - investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision.

Responsibilities

• Investigate assigned claims, confirm coverage, and verify damages
• Take loss reports directly from insured and/or claimants and/or their representatives
• Initiate initial claims handling
• Recommend and maintain appropriate claim file reserves
• Evaluate, negotiate and settle claims
• Other related duties as assigned by supervisor

• Associate’s or bachelor’s degree preferred

• 5+ years of experience adjusting third-party liability claims; 10+ years experience preferred
• Experience handling litigated and/or multi-party claims that may involve risk transfer preferred
• Ability to analyze coverage and prepare coverage position letters
• Ability to meet continuing education requirements for licensing purposes
• Commercial lines experience a plus
• Excellent understanding and skill level of claim handling and customer service
• Understanding of policy contracts, insurance laws, regulation, the legal environment, and procedures
• Possess excellent oral and written communication skills via in person, on the phone, or electronically
• Excellent interpersonal, negotiation, and organizational skills

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.