Deadline Date: Tuesday 15 April 2025

Requirement: Cyber Operations Management System Tool Manager

Location: Mons, BE 

Full Time On-Site: No

Time On-Site: 100%

Total Scope of the request (hours): 280

Required Start Date: 2 June 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

• Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives.
• Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements.
• Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool.
• Raise, track and implement the change requests when a new version of the product is released.
• Interface with Atlassian support portal for entering, tracking and bug reports and feature requests.
• Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency.
• With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data.
• Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives.
• Stay updated with security patches, upgrades, and vulnerabilities, and apply necessary updates promptly.
• Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions.
• Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required.
• Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows.
• Customize workflows, forms, and dashboards to align with specific project requirements and team preferences.
• Stay informed about the latest features, updates, and trends in Atlassian products and related technologies.
• Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization.
• Performs any other duties if requested.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A university degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years of specific experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 8 years extensive and progressive expertise in the duties related to the function of the post.
• Proven experience as a System Administrator,
• Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user).
• Strong understanding of networking, security principles, and best practices.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Good communication skills with the ability to convey technical information clearly and concisely.
• Experience in interfacing with IT Service Management.
• Desirable
• In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance.