Customer Service Representative - SALES (RVA) needed in Cebu, Philippines

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Customer Service Representative - SALES (RVA)

Company: WORKHUB AGENCY

Job Location: Cebu, Philippines

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 07, 2025

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Job Description

Job Title: Customer Service Representative (CSR) – Sales Job Summary: We are seeking a motivated and results-driven Customer Service Representative – Sales to join our team. In this role, you will be responsible for engaging with potential and existing customers, providing exceptional service, and driving sales through upselling and cross-selling strategies. The ideal candidate has strong communication skills, a customer-centric approach, and a passion for achieving sales targets. Key Responsibilities: Handle inbound and outbound calls, emails, and chats to assist customers with inquiries and sales transactions.Identify customer needs and recommend products or services that best suit them.Process orders, payments, returns, and exchanges efficiently.Upsell and cross-sell products to maximize revenue and enhance customer satisfaction.Meet or exceed sales targets and performance metrics.Maintain a high level of product knowledge to provide accurate information.Build and maintain positive customer relationships to encourage repeat business.Handle customer complaints professionally and find effective resolutions.Keep accurate records of customer interactions and transactions in the CRM system.Stay updated on company promotions, discounts, and new product offerings. Qualifications: Previous experience in sales and customer service is preferred.Strong verbal and written communication skills.Ability to build rapport and persuade customers effectively.Goal-oriented with a proven track record of meeting or exceeding sales targets.Proficiency in CRM systems and basic computer applications.Ability to multitask in a fast-paced environment.Willingness to work in shifts, including weekends and holidays if required. Preferred Qualifications: Experience in retail, e-commerce, telecommunications, or financial services sales.Knowledge of sales techniques and customer retention strategies.Familiarity with Shopify, Gorgias, or other e-commerce platforms (if applicable). If you are passionate about sales and customer service, we encourage you to apply and be part of a dynamic team!4oYou said:Please include that we NEED someone with excellent English accent, and should be maleChatGPT said:Job Title: Customer Service Representative (CSR) – Sales Job Summary: We are looking for a male Customer Service Representative – Sales with an excellent English accent to join our dynamic team. This role involves engaging with potential and existing customers, providing top-notch service, and driving sales through upselling and cross-selling strategies. The ideal candidate should have strong communication skills, a customer-focused approach, and a proven ability to meet sales targets. Key Responsibilities: Handle inbound and outbound calls, emails, and chats to assist customers with inquiries and sales transactions.Clearly communicate product benefits and features in fluent, well-accented English to engage customers effectively.Identify customer needs and recommend products or services that best suit them.Process orders, payments, returns, and exchanges efficiently.Upsell and cross-sell products to maximize revenue and enhance customer satisfaction.Meet or exceed sales targets and performance metrics.Maintain a high level of product knowledge to provide accurate information.Build and maintain positive customer relationships to encourage repeat business.Handle customer complaints professionally and find effective resolutions.Keep accurate records of customer interactions and transactions in the CRM system.Stay updated on company promotions, discounts, and new product offerings. Male candidate with a strong English accent (neutral or native-like).Previous experience in sales and customer service is required.Strong verbal and written communication skills.Ability to build rapport and persuade customers effectively.Goal-oriented with a proven track record of meeting or exceeding sales targets.Proficiency in CRM systems and basic computer applications.Ability to multitask in a fast-paced environment.Willingness to work in shifts, including weekends and holidays if required. Preferred Qualifications: Experience in retail, e-commerce, telecommunications, or financial services sales.Knowledge of sales techniques and customer retention strategies.Familiarity with Shopify, Gorgias, or other e-commerce platforms (if applicable). If you are a confident and results-driven sales professional with an excellent English accent, we encourage you to apply and be part of our growing team!

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