Experience Needed:

- Data Migration: Migrating data from any tool to Pylon (manual work required due to lack of automated tooling).

- URL Redirects: Setting up redirects for knowledge base articles.

- Content Quality Control: Spot-checking and formatting articles.

- LinkedIn Response Management: Continuing conversations from automated outreach and potentially scheduling customer discovery calls.

- Email Management: Filtering out spam and irrelevant emails, surfacing important ones for Robert’s attention.

- Managing the new employee onboarding checklist (approximately once a week).

- Adding new team members to tools.

- Setting up demo environments for new employees.

- Creating fake customer and vendor accounts for demonstrations (requires precision).

- Scheduling: Coordinating meetings and ensuring calendar efficiency.

- Recruitment Support: Assisting with hiring processes.

- Project Management Prep: Creating and managing action items and preparing for project execution.

- QA Support: Helping test tools and apps for accuracy and functionality.

- Company Swag Ordering: Managing orders for company-branded merchandise.

- Event Management Assistance: Helping organize and coordinate company events.

Non-negotiable Requirements:

- Familiarity with any customer support system like Zendesk or Intercom

- B2B SAAS understanding

- Autonomous and proactive

- Familiarity with Notion

We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.