ABOUT PRODUCTIVE

Productive’s purpose is to provide customers with a complete and real-time overview of their business. Our product is an end-to-end solution that helps agencies manage their projects, from sales to invoicing, and everything in between.

WHO ARE WE LOOKING FOR?

Product Education Specialist is a role within the Business Development department. Your primary responsibility will be to help customers learn all the ins and outs of our agency management software. If you're a natural educator with an ability to understand complex products, this role is tailor-made for you.

For the first six months, your onboarding will include actively working with and participating in the activities of Customer Support, Customer Success, and Sales, so you can get a complete understanding of our product and customers. Even after the onboarding, you will be expected to maintain a certain level of engagement with our customers to stay in the loop.

For this role, we are offering: 

• EUR 1.800 – 2.500 gross for an employment contract
• EUR 2.100 – 2.900 for a B2B contract

With an equity grant of:
USD 6.000 - 7.500 in stock options (4 years with a 1-year cliff)

Wanna take a peek into our platform? Check out a live demo of our resource planning module.

ABOUT THE JOB

What You'll Be Doing

• Mastering our product, including the features and value we deliver to our customers
• Developing a deep understanding of our customers and their business needs
• Writing new and maintaining existing Productive Help Center documentation
• Creating educational videos for our customers by writing scripts, recording, and editing (simple editing skills)
• Building content, programs, enablement tools, and processes that allow our customers to develop a better understanding of our product on their own
• Working closely with Product, Sales, Success, Support, and Marketing teams to achieve key company goals through educational content
• Working on our Learning Management System (LMS): Assist in creating and managing educational materials, including certification courses, in Productive Academy for our customers
• LMS Administration: Overseeing the day-to-day administration of the LMS, including user management, troubleshooting, and system maintenance
• User Training: Developing training materials and providing guidance to end users on how to navigate and utilize the LMS effectively
• Stay up to date with the latest trends and developments in customer education, documentation, LMS solutions, and learning technologies, recommending improvements and enhancements as necessary

WHAT’S IN IT FOR YOU?

• A competitive salary and stock options in the company
• A chance to create meaningful impact and build a thriving professional community
• Working in a successful company that’s growing and evolving every day
• Working with customers and community members from all over the world
• Sharing your knowledge with others and learning from them
• Subsidized car and motorcycle parking, free bike parking
• Health checks paid in full
• Subsidized gym membership
• Summer Happy Fridays – a 4-day working week from Jul 1st – Sept 1st

Please take some time to check out other perks and benefits here.

ABOUT YOU

Let’s See If We’re a Match

•  MUST HAVE: Excellent (C1, C2) English communication skills, both written and spoken 
•  3+ years of experience in customer success, managing LMS solutions, customer education, technical documentation, e-learning, or a similar role
•  All or any of the following: experience working in an agency (software development, marketing…), experience working in a SaaS company, experience working in a software product company
• You’re a great communicator and storyteller with a talent for simplifying and explaining abstract concepts
• You have experience producing product videos and/or voice-overs
• Your creativity, visual design skills, and attention to detail are showcased in your presentations, videos, and screencasts
• You have experience with Adobe Premiere or similar, with a willingness to learn more
• You have no problem sitting in front of a camera and being recorded with the purpose of creating educational content
• Research mentality
• Highly organized

Bonus points:

• Experience with B2B SaaS

How Do You Get This Job?

If you think we can live up to your expectations and you’re willing to share your experience and knowledge, you can apply using the application form below. Please send us:

• Your CV
• Cover Letter

If you have any questions, you can contact us by sending an email to careers@productive.io